Answers
Frequently asked questions
Published answers about quotes, handover, payment and what happens to your device.
How can I hand over my device?
Three channels: walk into one of our stores, send your device in by courier, or book a doorstep pickup.
How will I get paid in Malaysia?
You can choose: DuitNow, bank transfer, cash in store.
How long is my instant quote valid?
Your instant quote stays valid for 7 days from the moment it is issued.
What happens to my data?
Your device is wiped after buyback, and a downloadable data-wipe certificate is issued with your order.
Do I need to bring ID?
Yes — buyback records require your name and NRIC or passport number, so bring a valid ID.
Are the prices on this site real?
Yes. Every figure is computed live from our current price rules and is the maximum for a device in top condition; your exact offer follows the condition quiz and inspection.